Privacy Policy

One Property Solution, part of the One Group Network, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when applying for a rental, scheduling a showing, or communicating with us.

1. Information We Collect

When you submit a rental application or contact us, we may collect the following information:

• Full name, date of birth, and government-issued ID
• Phone number and email address
• Current and previous addresses and rental history
• Employment information and income documentation (pay stubs)
• Credit, criminal, and eviction history (processed through TransUnion)
• Pet information (if applicable)

2. How We Use Your Information

We use the information we collect to:

• Evaluate your rental application and verify eligibility
• Communicate with you about your application status and document requests
• Send SMS text notifications related to your application and tenancy
• Comply with applicable landlord-tenant laws in Indiana
• Maintain property management records during and after your tenancy

3. SMS Messaging

By providing your phone number on our rental application, you consent to receive SMS notifications from One Property Solution regarding your application. We do not use your phone number for marketing purposes.

• We do not sell or share your phone number with third-party marketers.
• Message and data rates may apply.
• You may opt out at any time by replying STOP to any message.
• For assistance, reply HELP or contact us at (219) 888-9125.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• TransUnion — for credit, criminal, and eviction screening
• Buildium — our property management platform for application processing and rent payments
• PetScreening — for pet screening if applicable
• Legal authorities — if required by law or court order

5. Data Retention

We retain applicant and tenant records for as long as required by Indiana law or as necessary to resolve disputes, enforce agreements, or comply with legal obligations. Application records for denied applicants are typically retained for 3 years.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to request access to the personal information we hold about you, or to request correction of inaccurate information. To make a request, contact us using the information below.

8. Third-Party Links

Our application process may direct you to third-party platforms such as Buildium or PetScreening. These platforms have their own privacy policies, and we encourage you to review them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us: